FireDrive — how we use your information
For FireDrive drivers · Last updated: 9 November 2026
FireDrive is a delivery network run by SafeerTec Ltd, registered in England & Wales, 149 Sidwell Street, Exeter. For drivers, we are the data controller: you sign up to us, not to a restaurant. Contact: info@safeertec.com.
What we hold about you, and why
| What | Why |
|---|---|
| Your name, email address, mobile number and what you deliver on | Your account. Your email is how you sign in. Restaurants ring your number during one of their deliveries. When you call a customer from the app, the call goes through FireDrive's own number, over your phone's internet connection: they do not see your number, and you do not see theirs. If a customer rings back, or you choose to call by phone, FireDrive's number rings your phone and you press 1 to connect. |
| Your password | Stored only as a one-way hash — nobody, including us, can read it. |
| A recent photo of you | So FireDrive can check that you are the person on your ID. Only FireDrive HQ sees it: restaurants and customers do not. It is kept and replaced like your papers. |
| Your papers — your ID (passport or driving licence), insurance, right to work, V5C/MOT, and the expiry dates you type | We check them before you are offered deliveries, and check each new one you upload before it counts — until then the one it replaces stands. When we accept a new one, the old one is deleted. We remind you before one expires. Your ID and right-to-work papers may show your nationality or immigration status. Restaurants never see your papers — only that FireDrive has checked you. |
| Where you are, while you are online | To offer you deliveries from restaurants near you, and — only while you have one of a restaurant's deliveries — to show that restaurant where you are on its map. Only while you are online. While you are online, FireDrive keeps doing this with the app off screen — the screen locked, or another app open — so it can tell you about new deliveries, and a “You're online” notification shows the whole time. Go offline, sign out or close FireDrive and it stops. It is not stored: we hold only your latest position, in memory — never written down — stop using it 3 minutes after the app stops sending it, and drop it when you go offline. |
| Your deliveries | Which deliveries you took, when you collected and delivered them, how you handed them over, and anything you typed when one could not be delivered. These belong to the restaurant's records of its own deliveries. When you check in at a restaurant's counter, FireDrive records the time you checked in. Your position at that moment is used only to confirm you are there, and is never written down. If FireDrive pays you for waiting, the wait is paid from that time until the restaurant marks the order ready. |
| A photo at the door, when you leave a delivery there | So the restaurant can answer a customer who says it never arrived. We keep only the picture (not where or when the phone took it), only that restaurant can see it, and it is deleted 7 days after the delivery. The app deletes its own copy from your phone once it is sent. |
| How you are paid | To pay you: whether you are paid as yourself or through your own company; your legal name and address, or your company's name, number and registered office (and VAT number, if it has one); and the bank account we pay. We keep these encrypted, show them only to FireDrive HQ, and keep payment records for as long as UK tax law requires (currently six years), even after you delete your account. |
| Your date of birth and National Insurance number (and your UTR, if you give it) | UK law asks delivery platforms to tell HMRC what they pay their couriers each year, with these details. We keep them encrypted, show them only to FireDrive HQ, and use them for nothing else. |
| Your phone's microphone | Only during a call you start in the app. Your voice goes to the person you are calling, through Twilio. Calls are not recorded. Android asks you the first time you tap Call; if you say no, you can still call by phone. |
| Your calls through FireDrive | A record of each call: which delivery it was about, when, how long it lasted and how it ended. It is kept with the restaurant's records of its deliveries, so that a complaint can be answered. Calls are not recorded, and this record holds no phone numbers. If you delete your account, your name is taken off it. |
We do not use your information for advertising, we do not sell it, and FireDrive itself has no analytics or advertising tracking — only Google's directions and code-scanner software send Google the usage and crash data described below.
Who sees it
- FireDrive HQ (SafeerTec staff): your account, your photo, your papers, your deliveries, and how you are paid.
- HMRC, if the law asks us to report what we paid you: your name, address, date of birth, National Insurance number and what you were paid.
- A restaurant whose delivery you take: your name, your number, what you deliver on and that FireDrive has checked you — and, while you carry that delivery, where you are. A restaurant can block you from its deliveries; it never sees your papers or your photo.
- Our service providers, who process it for us and for nothing else: netcup GmbH (our server, Germany) · Cloudflare (stored files — your papers and photos — EU storage) · Backblaze (backups, EU) · Resend (sending our emails, United States) · Google (turn-by-turn directions inside the app: your location and the delivery address while you navigate, United States) · Twilio (connecting calls: the customer's number for each call, your number when a call goes to your phone, and your voice during the call, United States). Twilio keeps its own record of each call, including those numbers, under its own terms. FireDrive deletes each call's record from its Twilio account after the delivery: 24 hours after by default, and never more than 30 days after. Twilio may keep copies of its own beyond that. Where a provider is in the United States, the transfer is covered by the UK's data-transfer safeguards.
- Google, for its own purposes too. The turn-by-turn directions in the app come from Google. While you navigate, Google's software also sends Google crash reports, your phone's model and Android version, how the directions screen is used, and an identifier that resets regularly. Google uses these, and your location while you navigate, to run and improve its own services, under Google's privacy policy. FireDrive never sees this data. When you scan a restaurant's counter code in the app, the scanner comes from Google too (part of Google Play services) and sends Google the same kind of data — your phone's model and Android version, how the scanner is used, and an identifier. Only the code it read comes to FireDrive.
How long we keep it
- Your account, photo and papers: until you delete your account (below), or replace a paper or photo.
- Where you are: never written down — your latest position only, in memory, while you are online.
- The photo at the door: 7 days after the delivery.
- Your deliveries: with the restaurant's records. If you delete your account, your name is taken off them.
- How you are paid, and what we paid you: your current details until you change them or delete your account; the record of each payment, with who it was paid to, for as long as UK tax law requires (currently six years), even after you delete your account.
Your rights
You can ask to see what we hold, have it corrected, have it deleted, or object to how we use it — email info@safeertec.com. You can change your name, number and vehicle yourself in the app (Account). If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office, ico.org.uk.
Deleting your account
In the app: Account → Delete my account, and type your password. It happens straight away: your account and every paper you uploaded are deleted, and your name is taken off the deliveries you made, which stay with the restaurants. (While you have a delivery under way, finish or hand it back first.)
Without the app: email info@safeertec.com from the address you signed up with, and we will delete it for you.